ok999's Privacy Policy
All personal information you provide on the ok999 platform is completely secure. This policy describes in detail how we collect, use, and protect your information.
1 Introduction
ok999 ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users' personal information. This Privacy Policy ("Policy") describes what information we collect, how we use it, and how we keep it secure when you use ok999's website, mobile platform, or other services.
This policy applies to all ok999 services — including cricket betting, slot games, live casino, bonuses, promotions, and all related activities. By registering on or using our platform, you are considered to have consented to this Privacy Policy.
If you have any questions about this policy, contact us at any time at [email protected].
2 What Information We Collect
ok999 collects two types of information — information you provide directly, and information collected automatically through your use of the platform.
2.1 Information You Provide
During registration, verification, or use of services, you provide the following information:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- Payment information — bKash, Nagad, Rocket, or bank account details
- Address and location information
- Content of your communications with our support team
2.2 Automatically Collected Information
When you use the platform, the following information is automatically collected through technical means:
- IP address and device identifier information
- Browser type and operating system information
- Duration of platform sessions and exit times
- Pages visited and navigation patterns
- Gaming activity, betting history, and transaction records
- Information collected through cookies and similar tracking technologies
3 How We Use Your Information
ok999 uses collected information only for legitimate and necessary purposes. Your information is used in the following ways:
- Account management and verification: Completing the registration process and confirming your identity.
- Service delivery: Running gaming, betting, and payment services smoothly.
- Security: Detecting and preventing fraudulent activity.
- Customer support: Resolving your questions and complaints promptly.
- Legal compliance: Adhering to applicable laws and regulations.
- Platform improvement: Analysing user experience to enhance service quality.
- Communications: Sending important notifications, account updates, and relevant information.
- Responsible gaming: Identifying excessive gaming and providing necessary support.
We never sell your information to third parties. Your information is not used for advertising purposes.
4 Disclosure & Sharing of Information
ok999 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted technology partners to provide technical infrastructure, payment processing, and cybersecurity services for the platform. These partners may only use the information for their designated service functions and are bound to comply with ok999's strict privacy standards.
4.2 Legal Obligations
Information may be disclosed in response to a court order, government directive, or a lawful request from a law enforcement authority.
4.3 Fraud and Abuse Prevention
Information may be provided to relevant authorities when required to take action against fraudulent activity, money laundering, or prohibited conduct.
4.4 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the successor entity. You will be notified in advance in such circumstances.
5 Cookies & Tracking Technologies
ok999 uses cookies and similar tracking technologies on the platform. These are small data files stored in your browser that help improve your experience.
5.1 Types of Cookies
- Essential cookies: Required for the platform's core functions — maintaining login sessions and security verification.
- Functional cookies: For remembering your preferences and settings, such as language selection.
- Analytical cookies: For monitoring platform usage patterns to improve service quality.
5.2 Cookie Controls
You can limit or disable cookie collection by changing your browser settings. However, disabling essential cookies may prevent you from accessing some important platform features.
6 Data Security Measures
ok999 follows industry-leading standards to protect your information. The key components of our security measures are:
- SSL encryption: All information transmitted to and from the platform is encrypted using SSL (Secure Socket Layer) technology.
- Data encryption: Sensitive information stored on servers — passwords and payment details — is protected by strong encryption algorithms.
- Access controls: Only authorised personnel can view your information, and only for specific purposes.
- Regular security audits: Regular security assessments are conducted to identify system vulnerabilities.
- Two-factor authentication: An additional security layer is available for accessing your account.
- Firewall protection: Robust firewall systems are in place to prevent unauthorised access.
To keep your account secure, use a strong password and never share your login credentials with a third party.
7 Data Retention Period
ok999 retains your information only for as long as necessary. The data retention policy is as follows:
- Active account data: All information is retained for as long as the account remains active.
- Transaction records: Financial transaction data is retained for an extended period in accordance with legal obligations.
- Closed account data: After an account is closed, certain information is retained for a defined period to meet legal requirements.
- Log files: Log files are retained for a limited period to ensure system security.
Once the defined retention period expires, data is securely deleted or anonymised so that your identity can no longer be identified.
8 Your Data Protection Rights
As a user of the ok999 platform, you have the following rights regarding your personal information:
8.1 Right to Access
You may request to know what information we are collecting about you, how we are using it, and with whom we are sharing it.
8.2 Right to Rectification
If there is any incorrect or incomplete information in your profile, you may request that it be corrected.
8.3 Right to Request Deletion
In certain circumstances — where there is no legal obligation or legitimate business need — you may request that your information be deleted.
8.4 Right to Object to Processing
You may object to the use of your information for specific purposes, particularly in the case of marketing communications.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us at [email protected]. We will review your request within a reasonable time and provide assistance to the extent permitted by law.
9 Protection of Minors
ok999 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under 21. Our policies for protecting minors are:
- An age verification process is followed at the time of registration.
- If we become aware that a user has provided false information about their age, the relevant account will be suspended immediately.
- If we learn that information from a minor has been collected, it will be deleted without delay.
If you suspect that your child or an underage family member has an account on ok999, please notify us immediately at [email protected].
10 Changes to the Privacy Policy
ok999 may update this Privacy Policy from time to time. Before any changes take effect, we will notify you in the following ways:
- The "Last Updated" date at the top of the policy page will be changed.
- For significant changes, a notification will be sent to your registered email.
- Your consent may be requested when you access the platform after changes have been made.
Continuing to use the platform after the updated policy takes effect means you have consented to the new policy. If you object to the changes, stop using the platform and contact us at [email protected].
11 Contact Us
Our support team is always ready to handle any questions, comments, or requests you may have about this Privacy Policy. ok999 provides support 24/7 via live chat and email in both Bengali and English.
To contact us on any privacy-related matter, email us at: [email protected]
Have more questions?
ok999's support team is with you 24/7 — in Bengali and English.